闪电保税仓,100%英国直采,快至24小时送达!点击选购

 

 

英国退货政策

 

如果因任何原因您对订单不满意,请尽快与我们联系

 

我们所有的产品都有14天的退款保证,您需要将商品在您收货之后的14天内返还到我们的仓库。退货的商品要求是未被打开,未被使用过和商品仍然在包装中的或标签完好的

目前我们无法提供免费退货服务。

我们只接受与我们发货时间相同商品的退货。

 

如果您想退货或换货,请将商品返回到以下地址:

Unineed Limited

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

如果您的订单由于多次交付未果,商品被退回我们的仓库,如果商品未被制定的站点揽件,如果因收货地址不正确或者被海关拦截的的商品,我们将会以优惠券的形式将您的货款进行返还需要注意的是:因上述条件造成无法收到商品的情况,运费均无法退换。

任何关于您的订单问题,请在您收到商品之日起14天内向我们的客服提交申请

如果您希望享受14天内无理由退款的服务,或您在收到包裹时遇到问题,请您尽快尽快联系我们,我们将及时给您提供相关的解决方案。

如果您有任何问题,请点击联系我们或致电+ 44(0)141 427 4459.也请参考我们的客户服务部分获取更多资讯。

客户服务团队工作时间为9:00〜17:00(周一至周五)。

退款政策需要在满足我们的条款和条件时使用。我们保留随时更改退货政策的权利。

所有的售后服务需要在收到商品之日起28天内提出申请,否则,商品无法安排退款或换货。如果包裹被送回仓库,我们只能安排重新发货或优惠券返还。

 

退款条款

 

退款只能进行原返或只能以优惠券形式返还

 

 

情景;

退款方式

商品在14天内返还仓库

原返或优惠券

商品在14至28天之间返还仓库优惠券

优惠券

因以下原因退货的:

收货地址不正确

2.商品因滞留未在正常时效内揽件的

3.收件人不在收货地址或在预计到达时间不在收货地址的

因关税原因

优惠券(运费部分不予退还)

发错货/商品损坏

请及时联系我们

进口关税

优惠券(请关注以下文字)

 

 

进口关税

我们是一家具有国际航运能力的英国公司。

我们所有的包裹都是从苏格兰运到欧洲的。从那里,包裹被运送到他们的目的地国家。

 

请您访问本国的海关网站,了解有关费率和费用的信息。

如果您收取进口费用,请将收到的费用收据复印件寄给我们。

 

如果订单值为59.99英镑及以下,我们会给您的账户中发放10镑的优惠券。

如果订单价值为60英镑 - 99.99,我们会给您的账户中发放15镑的优惠券。

如果订单价值超过100英镑,我们会给您的账户中发放20镑的优惠券。

 

请注意,我们不能提供额外进口费用的退款。

以上翻译信息仅供参考,具体以下文英文版为准

 

 

UK Returns Policy

 

If for any reason you are unhappy with your order then please Contact Us as soon as possible.

 

All of our UK products are sold with a 14 day money back guarantee and must be returned to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached.

We are unable to accept returns on any customised or made to order products.In the interests of hygiene and for your protection, we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings unless faulty.

Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

 

Should you wish to return or exchange a product then please return to the following address:

Unineed Limited

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package. Failure to include your details, may result in your refund or exchange being delayed.

 

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

 

If your order is returned to our warehouse due to being undelivered after one attempt or more, if it is not collected from a named collection point, if the address was incorrect or you have moved from the property, you will receive a refund in the form of store credit. *Please note* if you paid any shipping for your order you will not receive this back.

 

*Please note*, returns made after 14 days but within 28 days will be eligible for store credit only.

 

If you wish to return your parcel after the 14 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.

 

If you have any questions then please click here to Contact Us or call +44(0)141 427 4459. Please also refer to our Customer Services section for more information on specific topics.

 

(Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK). Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

 

UK Returns Policy

 

If for any reason you are unhappy with your order then please Contact Us as soon as possible.

 

All of our UK products are sold with a 14 day money back guarantee and must be returned to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached.

We are unable to accept returns on any customised or made to order products.In the interests of hygiene and for your protection, we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings unless faulty.

Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

 

Should you wish to return or exchange a product then please return to the following address:

Unineed Limited

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package. Failure to include your details, may result in your refund or exchange being delayed.

 

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

 

If your order is returned to our warehouse due to being undelivered after one attempt or more, if it is not collected from a named collection point, if the address was incorrect or you have moved from the property, you will receive a refund in the form of store credit. *Please note* if you paid any shipping for your order you will not receive this back.

 

*Please note*, returns made after 14 days but within 28 days will be eligible for store credit only.

 

If you wish to return your parcel after the 14 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.

 

If you have any questions then please click here to Contact Us or call +44(0)141 427 4459. Please also refer to our Customer Services section for more information on specific topics.

 

(Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK). Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

 

 

 

 

International Returns Policy

 

If for any reason you are unhappy with your order then please Contact Us as soon as possible.

 

All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached.

Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

 

Should you wish to return or exchange a product then please return to the following address:

Unineed Limited

Unit 4, The Claremont Centre

15-39 Durham Street

Glasgow

G41 1BS

United Kingdom

+44(0)141 427 4459

 

如果您的ase make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package.Failure to include your details, may result in your refund or exchange being delayed.

 

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

 

If your order is returned to our warehouse due to being undelivered after one attempt or more, if it is not collected from a named collection point, if the address was incorrect or you have rejected the parcel at customs, you will receive a refund in the form of store credit. *Please note* if you paid any shipping for your order you will not receive this back.

 

Any issues regarding the condition of your parcel please submit a ticket to our Customer Care Team within 14 days of you receiving the item(s).

 

If you wish to return your parcel after the 14 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.

 

If you have any questions then please click here to Contact Us or call +44(0)141 427 4459 please also refer to our Customer Services section for more information on specific topics.

 

(Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK). Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

 

All matters must be raised within 28 days from receiving the item(s), if it is not, we are unable to issue a refund or a reshipment. We can only arrange a reshipment or store credit, if the parcel is received back to the warehouse.

 

 

 

Refund Policy

 

Refunds will be issued back to the original method of payment or store credit only.

 

In event of;

Method of Refund

Parcel returned within 14 days

Original Payment or Store Credit

Parcel returned within 28 days but more than 14 days

Store Credit

Parcel returned for following reasons:

Incorrect delivery details were provided.

The parcel was not collected with the retention period.

You are no longer at the shipping address and have moved within the estimated delivery time.

The parcel was refused due to import fees

The parcel is rejected by the customer.

Store Credit (where shipping has been paid, this will not be refunded)

Faulty/incorrect or damaged goods

Please contact Customer Services

Custom import fees

Store Credit - Please see below.

 

 

Custom Import Fees

 

We are a UK based company with international shipping capabilities.

All our parcels are shipped from Scotland to Europe. From there, the parcels are shipped to their destination countries.

Once your parcel arrives in the destination country, it will be inspected by Customs and released to the local distribution network.

 

You may incur additional import fees when buying products from abroad. In this instance, you may be required to pay Customs the additional import fees to release your parcel.

 

Please check the Customs website of the country you are shipping to for information about rates and fees.

If you are charged import fees, please send us a photocopy of the receipt of the charges you have paid.

 

If the order value is £59.99 and under, we will debit your Unineed Credit Account with £10.00 .

If the order value is £60.00- £99.99, we will debit your Unineed Credit Account with £15.00 .

If the order value is £100.00 and over, we will debit your Unineed Credit Account with £20.00 .

 

Please note, we are unable to offer monetary refunds for additional import fees.